Support

How Can We Help?

Get assistance with billing, technical issues, or general questions

Billing Issues
Questions about charges, subscriptions, refunds, or payment methods
Technical Support
Report bugs, issues with features, or problems with the Chrome extension
General Help
Check our knowledge base for guides, tutorials, and FAQs

Common Issues

Chrome extension not working?

Try refreshing the page or reinstalling the extension. Make sure you're logged into hrvstr in your browser.

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Resume not parsing correctly?

Upload a clean PDF or Word document without complex formatting. Avoid multi-column layouts or tables.

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Need to cancel or change plan?

You can manage your subscription from Settings → Billing. Changes take effect at the end of your billing period.

View pricing FAQ

Job not importing correctly?

Some job sites use complex formatting. Try copying the job URL directly into hrvstr instead of using the extension.

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Contact Support

Fill out the form below and we'll get back to you within 24-48 hours

We'll respond to this email address

For urgent billing issues, you can also email us directly:

support@hrvstr.net