Brevo says the malicious messages traveled through legitimate infrastructure and passed ordinary email authentication checks. A recognizable sender therefore did not establish that the requested action was safe. The provider says it disabled the links and described a permanent change to confine single sign-on access to the organization that owns the configuration.
Trezor says the message linked to an app that requested a wallet backup. The company reports taking down the domain within 20 minutes, after about 2,500 recipients had clicked. It says no Trezor product, wallet or account system was affected, and that the email platform held no passwords or wallet data.
Exposure and losses remain different questions
SecurityWeek's September 11 report says the number of people who may have lost funds, and the amount, remained unclear. The click count should therefore not be read as a count of stolen wallets. The report also places the incident alongside the separate breach at shipping provider ShipMonk; shipping-record exposure should not be attributed to this newsletter incident.
Malwarebytes advises recipients of urgent security messages to check the company's official website or app independently and avoid installing software through unsolicited links. Trezor says it never asks customers for their wallet backup. Anyone who entered a backup through the phishing message should follow the company's official recovery guidance immediately. The remaining risk is targeted phishing against the exposed addresses, not evidence that Trezor devices or wallet systems were compromised.